Customer Support

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Our data is accurate and continuously updated. We have multiple sources for global trade content and our in-house global trade content team applies a rigoro...

Thank you for your email. We do include FTAs. We have currently implemented 75 Free Trade Agreements.  Here is how the FTAs are implemented:  Onli...

Thank you for your email and interest in Duty Calculator. Overview:  You can find an overview of our services here. We currently cover 95 countries, an...

To better protect our customer payment information, PayPal handles all of our transactions. You can pay with credit card by selecting PayPal in the checkout...

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Thank you for your email.  You can file a classification request here and our expert classification team will classify the item for you within 24 hours....

1. Please clear the cache in System > Cache management 2. Check if you have the default dc_product_id attribute in Catalog → Manage attribute set. Plea...

In general the calculations are based on MFN rates. Currently Global Trade Solutions (DutyCalculator.com) covers MFN duty rates and FTAs are increasingly be...

Thank you for your email. VAT is payable in the seller's country, unless the supplier sells over €35000 (per calendar year) in the destination (b...