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Overview: 

You can find an overview of our services here. We currently cover 95 countries, and are adding to this list each quarter. You can see our roadmap here.

Typical workflow: 

• Classification: Accurate estimation of import duty & taxes requires the correct HS tariff code classification of your products. Typically, the first 6 digits of the HS tariff codes are the same for every country, but the remaining 2-6 digits differ for each country. HS codes are subject to change. It's important to get the remaining digits correct as these determine duty rates. 

We have a universal classification system, called duty category IDs that enables you to classify your product once, obtain the DutyCategory ID and use that ID throughout the process, to calculate import duty & taxes and obtain up to date HS codes by destination country for confirmed orders. To classify we offer self-serve tools, such as our classification widget that you can add to your workflow or our rapid classification tool, where you can upload catalogs and classify. Alternatively we offer a managed classification service, where we classify your catalog for you. Often, we will classify the legacy catalog and our customer will use our self serve tools for updates to their catalog. If you can send us your catalog, we are happy to provide a quote for classification. 

• Calculation of import duty & taxes at checkout: Our calculation API will calculate accurate import duty & taxes at the checkout, so you can offer your international customers a total landed cost service. Your international customers can make informed purchase decisions, with the confidence that they will not face any unexpected customs charges upon delivery. You will have happier customers, a smoother delivery process and you will have fewer return shipments and unpaid custom charges. Here are some implementation examples: 

- Selfridges

- Anya Hindmarch

- Threadless

- CUE

Some of our customers make the pre-payment of import duty optional, so the buyer can choose. At the same time, the buyer is informed of the additional charges. 

• Confirmed orders: The confirmed orders with pre-paid import duty & taxes you will ship on a DDP basis, so that when the carrier clears the goods, the import duty & taxes are charged back to you, rather than to the importer. The handling fee that carriers charge for this is typically negotiable, and much lower than in case of a DDU shipment. It is paramount that you include the HS codes and correct commodity code descriptions on your commercial invoice and packing list, to ensure proper clearance. You can obtain these via our API, together with the results of the calculation, or via our get HS code API call. Alternatively we provide automatically generated optimised commercial invoice & packing lists, to minimise possible errors made with the declaration. These include the up to date, full digit HS codes for destination country at no additional charge. Finally we have a reporting functionality, free of charge, which offers a complete record of all confirmed orders and the import duty & taxes associated with them, with an explanation how they were calculated. You can pull reports by time period and destination.